Shipping policy

Website: www.knittingaccessorysales.com
Email: info@knittingaccessorysales.com

This Shipping Policy outlines how and when we deliver your orders from Knitting Accessory Sales.

1. Delivery Areas

We currently deliver to addresses within the United Kingdom.
If you are outside the UK and wish to place an order, please contact us before ordering to confirm if international delivery is available.

2. Processing Times

• Orders are processed within 1–3 working days (Monday to Friday, excluding bank holidays).
• You will receive an email confirmation once your order has been dispatched.

During busy periods (e.g., holidays or sales), processing may take slightly longer.

3. Delivery Methods and Times

We use reliable UK couriers and postal services to ensure safe and timely delivery.
Typical delivery times:

• Standard Delivery: 2–5 working days after dispatch
• Express Delivery: 1–2 working days after dispatch (if available)

Delivery times are estimates and not guaranteed, though we aim to meet or exceed them wherever possible.

4. Delivery Charges

Shipping costs are calculated at checkout based on:

• Delivery method selected
• Order weight and destination

All delivery charges are displayed before you confirm your order.

5. Order Tracking

If tracking is available for your order, you’ll receive a tracking number by email once it has been dispatched.
If you do not receive tracking details, please contact us and we’ll assist you.

6. Missed or Delayed Deliveries

If your parcel hasn’t arrived within the expected timeframe:

1. Check your tracking information and local delivery office.
2. Contact us if your parcel is missing after 10 working days (UK).

We will work with our courier partners to resolve the issue as quickly as possible.

7. Damaged or Lost Items

If your parcel arrives damaged, please contact us immediately with photos of the packaging and items.
We will arrange a replacement or refund depending on the situation.
In rare cases of lost parcels, we will investigate and issue a refund once confirmed by the courier.

8. International Deliveries

Delivery times and costs will vary by region, and customers are responsible for any customs duties or import taxes applied by their country.

9. Contact Us

If you have any questions about delivery or shipping, please contact our customer service team:
📧 info@knittingaccessorysales.com
🌐 www.knittingaccessorysales.com