Legal

This Privacy Policy explains how Knitting Accessory Sales (“we”, “our”, “us”) collects, uses, and protects your personal data when you visit www.knittingaccessorysales.com (“Website”), make a purchase, or interact with our services.

We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Knitting Accessory Sales
Website: www.knittingaccessorysales.com
Email: info@knittingaccessorysales.com

For data protection purposes, we are the Data Controller of your personal information.

2. Information We Collect

We collect personal data that you provide directly to us and data collected automatically when you use our Website.

2.1 Information You Provide

• Name

• Billing and shipping address

• Email address

• Phone number

• Payment details (processed securely by Stripe)

• Account login details (if you register an account)

• Order history and communication preferences

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect:

• IP address

• Browser type and version

• Device type

• Pages visited and time spent on our site

• Referring website or source

This data helps us understand how our site is used and improve performance and user experience.

3. How We Use Your Information

We process your data to:

• Process and fulfil your orders

• Manage your account and provide customer support

• Send order confirmations, updates, and service emails

• Improve our website’s functionality and security

• Analyse traffic and usage to improve our products and services

• Comply with legal obligations (e.g., tax or accounting laws)

We only process your data when we have a lawful basis to do so, such as contract performance, legitimate interests, or consent (e.g., for marketing).

4. Payment Processing (Stripe)

Payments are processed securely by Stripe.
When you make a payment, Stripe collects and processes your payment information on our behalf, including your card details, billing address, and IP address to prevent fraud.
Stripe acts as a Data Processor under UK GDPR.
For more information, please see Stripe’s Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies to:

• Operate our Website and shopping cart

• Remember your preferences

• Analyse Website traffic through Google Analytics

• Improve performance using LiteSpeed Cache

You can control or delete cookies through your browser settings, but disabling them may affect how our Website functions.

For more details, please see our Cookie Policy

6. Third-Party Services We Use

We integrate with several trusted services to power our website and business operations:

6.1 WooCommerce (WordPress Plugin)

We use WooCommerce, built on WordPress, to manage our online shop and process orders.
WooCommerce stores your order details, including billing and shipping addresses, order history, and payment status.
For more details, visit WooCommerce Privacy Policy.

6.2 WordPress

Our website runs on WordPress, which collects basic technical data such as IP addresses and browser details to ensure site security and performance.
WordPress may also use cookies for login and session management.

6.3 Google Analytics

We use Google Analytics to measure and analyse traffic.
Google collects anonymised usage data, such as page views and interaction events, using cookies.
You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
More information: Google Privacy Policy.

6.4 Google for WooCommerce

We use Google for WooCommerce to connect our store with Google services (such as Google Shopping and advertising).
This integration may share limited product and order information with Google to display relevant ads and listings.
Data is handled in accordance with Google’s Privacy Policy.

6.5 LiteSpeed Cache

We use LiteSpeed Cache to enhance site performance and load times.
This plugin may temporarily store data (such as cached copies of pages) but does not store personal data unless explicitly configured.
More information: LiteSpeed Technologies Privacy Policy.

7. Data Retention

We retain your personal data only for as long as necessary to:

• Fulfil your orders and provide customer service

• Meet our legal, accounting, or reporting requirements

• Resolve disputes and enforce our agreements

After this period, your data will be securely deleted or anonymised.

8. How We Protect Your Data

We implement appropriate technical and organisational measures to protect your data, including:

• SSL encryption on all transactions

• Secure password management and role-based access

• Regular website and plugin updates

• Restricted access to personal data

9. Sharing Your Information

We do not sell or rent your data.
We may share information with:

• Payment processors (Stripe)

• Shipping providers

• IT and hosting service providers

• Legal or regulatory authorities when required by law

All third-party partners are required to process data in accordance with UK GDPR.

10. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your data (“right to be forgotten”)

• Object to or restrict data processing

• Request data portability

• Withdraw consent (where applicable)

To exercise any of these rights, please contact us at
📧 info@knittingaccessorysales.com

11. International Data Transfers

Some of our third-party service providers (e.g., Google, Stripe) may transfer data outside the UK.
We ensure these transfers comply with UK GDPR through adequacy decisions or approved safeguards such as Standard Contractual Clauses (SCCs).

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at www.knittingaccessorysales.com/legal/privacy-policy.
Please review this page periodically for updates.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
📧 info@knittingaccessorysales.com
🌐 www.knittingaccessorysales.com

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk