Legal

Website: www.knittingaccessorysales.com
Email: info@knittingaccessorysales.com

At Knitting Accessory Sales, your satisfaction is our priority. We proudly offer a 14-day money-back guarantee under the Consumer Contracts Regulations 2013.

1. Eligibility

You may request a full refund within 14 days of receiving your order if:

• The item is unused and in original condition

• It is returned with all packaging and accessories

• Proof of purchase is provided

This guarantee does not apply to:

• Customised or personalised items

• Digital downloads or gift cards

• Items that have been opened, used, or damaged after delivery (unless faulty)

2. Process

1. Email info@knittingaccessorysales.com within 14 days of receipt.

2. We’ll confirm return instructions and address.

3. Once we receive and inspect the item, we’ll issue your refund within 14 days via Stripe to your original payment method.

3. Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please notify us within 30 days for a free replacement or full refund, including shipping costs.

4. Return Costs

Customers are responsible for return postage unless the item is faulty, damaged, or not as described.

5. Contact

For all refund or return enquiries, email us at
📧 info@knittingaccessorysales.com